Campus Customer Service Courses

The Community Campus are to offer a Level One Customer Service Skills courses at both The Chestnut Centre, Huddersfield and Ravensthorpe Community Centre, Dewsbury over the coming weeks.
Both courses lead to nationally recognised Level One accreditation through the Open College Network, and provide learners with the opportunity to progress onto the Level Two certificate.
The dates and times of the courses are as follows:

Course Description:
In today’s competitive market is is essential that front line staff possess the skills required to deliver a quality driven, customer focused service. This Customer Service Course is designed to demonstrate the tools and techniques necessary for the implementation of an effective customer service strategy, demonstrating how to build and maintain effective relationships with customers and ensure cutomer loyalty.

The use of practical exercises illustrate how to handle customer complaints effectively. Focus is placed on ensuring learners are aware of why customer service matters and how to translate the theory into practical eveyday relevance to prospective employers.

The Chestnut Centre, Deighton:

• Tuesday, March 16th 9.30am - 5pm
• Tuesday, March 23rd 9.30am - 5pm
• Tuesday, March 30th 9.30am -5pm

Lunch is provided. Childcare and travelling costs can also be met.
Centre Telephone. 01484 551521
or call 01484 431400

Ravensthorpe Community Centre:

• Wednesday, February 24th 9.00am - 12.30pm
• Wednesday, March 3rd 9.00am - 12.30pm
• Wednesday, March 10th 9.00am - 12.30pm
• Wednesday, March 17th 9.00am - 12.30pm
• Wednesday, March 24th 9.00am - 12.30pm
• Wednesday, March 31st 9.00am - 12.30pm
• Wednesday, April 7th 9.00am - 12.30pm
• Wednesday, April 14th 9.00am - 12.30pm

Childcare and travelling costs can also be met.
Centre Telephone: 01924 510030
or call 01484 431400